New Year in Georgia

Tbilisi:

Hotel Folk 4* or similar

Yes, although we don’t include the cost of flights in the trip, we can also take care of them if you wish. All you have to do is tell us when you book.

We send you a quote with the price of the flights at the time and then you decide whether to buy with Triskelion, on your own or with another agency.

For this trip you will need to carry a passport valid for at least six months after the date of departure from the country.

Visa is not necessary

A minimum payment of 35 per cent of the cost of the trip is required to confirm the booking.

The remaining amount must be paid at least 45 days before the start date of the trip.

The remaining value of the trip can be paid in instalments up to 45 days before the beginning of the trip.

There is no refund of the amount paid at the time of booking, after confirmation of the trip.

Modification of the trip by the organiser:

The trip is organised with all the necessary conditions, but the organiser has the right to change the package to improve it after selling it.

In this case, the local company informs the agency and the client of the changes made. The customer accepts the changes or can cancel the trip.

Cancellation of the trip by the traveller:

The traveller has the right to cancel the confirmed trip in writing (via email). In this case, the traveller must compensate the organising agency for the following amounts:

– More than 30 days before arrival – free of charge.
– Between 29 and 20 days before arrival – 30% of the total cost
– Between 19 and 10 days before arrival – 50% of the total cost
– Between 9 and 5 days before arrival – 70% of the total amount
– 4 days or less before arrival – 100% of the total amount

After booking the trip, the customer can change to another person if they accept all the conditions mentioned in the contract.

Cancellation of the trip by the organiser:

The organiser reserves the right to cancel the trip only for reasons of force majeure (war, terrorism, strikes, public order disturbances and adverse weather conditions), which lead to the suspension of the services of the package or which may be the cause of physical or economic risks.

If the tour package is cancelled before departure for reasons of force majeure, the customer will be reimbursed the total cost of the trip, with the exception of bank charges. If the cancellation is made after departure, the customer will be refunded the unused services.

Responsability:

The trip organiser is responsible for complying with all the conditions mentioned in the itinerary.
The organiser is responsible for sending the final voucher with all the necessary information (confirmed hotels, guide contacts, emergency number, trip details, etc.) to the travellers 15 days before arrival and for checking that all the services mentioned in the contract have been carried out during the trip.
In the event of non-compliance with the conditions, the organiser must pay compensation to the customer or offer them alternative trips.

The organiser is not responsible for paying for damage or theft.

Compensation is paid for the services used, which are included in the price. The tour operator is not responsible for any delay, alteration or omission of the trip due to circumstances beyond its control.

Customer rights:

The client has the right to claim against the organiser for breach of contract. During the trip, the client can ask the agency to fulfil all the conditions. The organiser must resolve any problems immediately. If the problems are not resolved, the traveller can submit a written complaint within four weeks of departure. Service providers must respond to complaints received within one month. Complaints submitted after the deadline will be rejected.