The present general conditions are an integral part of the travel program presented in our site, constituting in the absence of an autonomous document the travel contract
The information is binding on the agency unless cumulatively:
- The program expressly provides for it;
- The changes to it are insignificant;
- The information about the change is provided to the traveler on a durable medium;
These general conditions comply with the provisions of Decree-Law no. 17/2018 of March 08.
The General Conditions whose object is an Organized Trip or Related Travel Service contained in the program, the corresponding standardized information sheets and the particular conditions contained in the travel documentation provided to the Traveler at the time of booking the trip constitute the travel contract that binds the parties.
The technical organisation of the trips included in this brochure is Triskelion Expeditions, individual person no. 517573792, with registered office at Rua Álvaro Galrão, 22 2560-305 Torres Vedras, and owner of the brand “triskelionexpeditions.com”, with registration (RNAVT) No. 11086, Telephone +351 922204660 email: email@example.com, and they are sold by the Travel Agency identified.
Upon registration, the Client must deposit the agreed upon percentage of the price no later than 30 days before the start of the service. If the registration takes place less than 30 days before the start date of the service, the full price of the service must be paid at the time of registration. Triskelion Expeditions reserves the right to cancel any registration for which payment has not been made under the above conditions. Reservations are subject to the suppliers obtaining confirmation of all services.
Information under law No. 144/2015 OF 8 September
- Under the terms of Law 144/2015 of September 8, 2015, as amended, the Customer may resort to the following Alternative Consumer Dispute Resolution Entities:
- a) Portuguese Tourism Arbitration Committee in turismodeportugal.pt;
- b) or to any of the entities duly indicated on the list made available by the Directorate General of the Consumer at http://www.consumidor.pt, which we advise you to consult.
4.1 Any non-conformity in the performance of a travel service included in the package travel contract must be reported to the organizing travel agency or retailer in writing or other appropriate form as soon as such non-conformity occurs, i.e. without undue delay.
4.2 The right to make claims for price reduction or the right to compensation for lack of conformity of the travel services included in the package shall expire within two (2) years.
5.1 The Agency is responsible for baggage in the legal terms.
5.2 The Traveler has the obligation to complain to the service provider at the time of subtraction, deterioration or destruction of Baggage.
5.3 In international transportation, if the Baggage is damaged, the claim must be made in writing to the carrier immediately upon verification of the damage, and no later than 7 days after delivery. In the event of a delay in baggage delivery, the claim must be made within 21 days from the date of delivery.
5.4 The presentation of such a complaint will be an essential ground for triskelionexpeditions.com to trigger the liability of the service provider.
6.1 The Agency’s liability shall be limited to the maximum amount payable to service providers under the Montreal Convention of 28 May 1999 on International Carriage by Air and the Berne Convention of 1961 on Carriage by Rail.
6.2 With regard to maritime transport, the liability of travel agencies, in relation to their customers, for the provision of transport services, or accommodation, where appropriate, by shipping companies, in the event of damage resulting from their intent or negligence, shall be limited to the following amounts:
- a) 4.414€, in case of death or bodily injury;
- b) 7.881€, in case of total or partial loss or damage to luggage;
- c) 8,424, in case of loss of a motor vehicle, including the luggage it contains;
- d) 10,375€, in case of loss of luggage, accompanied or not, contained in a motor vehicle;
- e) 1,097, for damage to luggage, as a result of damage to the motor vehicle.
6.3 When it exists, the liability of travel agencies for the deterioration, destruction and subtraction of luggage or other items, in tourist accommodation establishments, while the Traveler is staying there, is limited:
- a) 1.397€, globally;
- b) 449€ per article;
- c) The value declared by the Traveler, regarding the items deposited in the custody of the tourist accommodation establishment.
6.4 The agency’s liability for non-bodily injury may be contractually limited to the amount corresponding to five times the price of the service sold.
Booking and modification fees
For each reservation, expenses will be charged according to information to be provided by the travel agency at the time of booking.
For each change (names, dates, type of apartment or room, travel, etc.) expenses will be charged according to information to be provided by the travel agency at the time of booking.
Acceptance of such changes depends on acceptance by the respective suppliers.
8.1 The Traveler must have personal or family documentation in good order (identity card or citizen card, military documentation, authorization for minors, visas, vaccination certificates, and other documents that may be required). The Agency declines any and all responsibility for refusal to grant visas or for not allowing the Traveler to enter a foreign country, being the Traveler responsible for any costs that such situation may entail.
8.2 Travel in the European Union:
- a) Travelers (regardless of age) traveling within the European Union should be in possession of the respective civil identification document (Passport, ID, Citizen’s Card);
- b) To obtain medical assistance they must be holders of the respective European Health Insurance Card;
- c) Non-EU nationals should consult specific information regarding the documentation required for travel with the embassies/consulates of their countries of origin.
8.3 Travel outside the European Union:
- a) Travelers (regardless of age) who are traveling should be in possession of their civilian identification document (Passport) as well as a visa if required (obtain this information from the agency at the time of booking);
- b) Non-EU nationals should consult specific information regarding the documentation required for travel with the embassies/consulates of their countries of origin.
Changes requested by the traveller
9.1 If the providers of the trip in question permit, whenever a Traveler, enrolled for a particular trip, wishes to change his enrollment to another trip or to the same trip departing on a different date, or other possible change, he shall pay the fee, as change expenses. However, when the change takes place less than 21 days before the date of departure of the trip for which the customer is booked, or if the service providers do not accept the change, the customer is subject to the expenses and charges set forth in the clause (Termination of Contract by Traveler).
9.2 After the trip has started, if a change in the contracted services is requested for reasons not attributable to the Agency (e.g. extension of the nights stay, change of flight, change of accommodation) the prices of tourist services may not correspond to those published in the brochure that motivated the contract.
Cancellation of registration/Contractual position
10.1 The Traveler may give up his position and be replaced by another person who meets all the conditions required for the organized trip, provided that he informs the travel and tour agency in writing at least seven calendar days before the scheduled departure date.
10.2 The transferor and the transferee are jointly liable for the payment of the outstanding balance and for the fees, charges or additional costs originated by the assignment, which shall be duly informed and proven by the travel and tourism agency.
Changes to be made by the agency
11.1 Where, before the start of the package, the Agency is obliged to alter significantly any of the main characteristics of the travel services, or is unable to meet the special requirements requested by the Traveler; or proposes to increase the price of the package by more than 8%, the Traveler may within 8 days:
- a) Accept the proposed change;
- b) Rescind the contract, without any penalty, being reimbursed for the amounts paid;
- c) Accept a replacement package proposed by the travel and tourism agency, being reimbursed in case of price difference, or pay the excess, if applicable.
11.2 Failure by the traveler to respond within the period set by the travel agency will imply tacit acceptance of the proposed change conditions, cancellation of the trip with the application of the respective cancellation fees provided in clause 7.2.
Covid-19 associated visit changes
Visits may be subject to possible changes or conditioning because of the covid-19 pandemic. The rules in force imposed by each country will be respected.
Cancellation of the contract by the agency
13.1 When the trip is dependent on a minimum number of participants the Agency reserves the right to cancel the package if the number of participants reached is less than the minimum.
In these cases, the customer will be informed in writing of the cancellation within a period of:
- a) 20 days before the start of the package, for trips lasting more than six days;
- b) 7 days before the start of the package, for trips lasting from two to six days;
- c) 48 hours before the start of the package for trips of less than two days.
13.2 Before the start of the package the travel agency may also terminate the contract if it is prevented from executing the package due to unavoidable and exceptional circumstances.
13.3 Termination of the travel contract by the agency under the above terms only entitles the traveler to a full refund of payments made within 14 days after termination of the travel contract.
Change to the price
14.1 The prices in the program are based on the costs of services and exchange rates in effect on the date of printing, and are therefore subject to change (increase or decrease in price) resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of travel.
14.2 If the increase in question exceeds 8% of the total price of the package, the provisions of the clause (AMENDMENTS TO BE MADE BY THE AGENCY) will apply.
14.3 In the event of a price reduction, the travel agency reserves the right to deduct from the refund to be made to the traveler the corresponding administrative expenses, which shall be justified at the traveler’s request.
Once the trip has begun, no refund is due for services not used by the traveler due to force majeure or for reasons attributable to the customer, unless reimbursed by the respective suppliers. Failure to provide the services foreseen in the travel program for causes attributable to the organizing agency and if it is not possible to replace them with equivalent ones, gives the Traveler the right to be reimbursed for the difference between the price of the services foreseen and those actually provided.
Cancellation of contract by traveller
16.1 The Traveler is free to withdraw from the trip at any time prior to the start of the trip.
16.2 Such termination implies that it shall be liable to pay all charges to which the commencement of performance of the contract and its withdrawal gives rise, less redeployment of services and cost savings.
16.3 Where applicable, the Traveler will be reimbursed for the difference between the amount paid and the above amounts. In the present situation, the refund will be made, less the termination fee, no later than 14 days after termination of the travel contract.
16.4 The Traveler is also entitled to terminate the travel contract before the start of the trip without paying any termination fee, if unavoidable and exceptional circumstances occur at the place of destination or in its immediate vicinity which considerably affect the performance of the trip or the transportation of passengers to the destination. Termination of the travel contract in this situation only entitles the Traveler to a full refund of the payments made, thus excluding compensation for any damages.
17.1. The travel agency is responsible for the proper execution of all travel services included in the travel contract.
17.2. When it comes to package travel, travel agencies are liable to Travelers, even if the services are to be performed by third parties and without prejudice to the right of recourse under the general terms applicable.
17.3. Organizing travel agencies are jointly liable with retail agencies, in the case of package travel
17.4. For all other travel services, the travel agency is liable for the correct issuance of accommodation and transport tickets, as well as for the faulty choice of service providers, if these were not suggested by the traveler.
17.5. The travel agency acting as an intermediary in sales or reservations of single travel services is responsible for errors in the issuance of the respective tickets, even in cases arising from technical deficiencies in reservation systems that are attributable to them.
17.6. The travel & tour operator is liable for any errors due to technical deficiencies in the reservation system which are attributable to him and, if he has agreed to book a package or travel services that are part of related travel services, for errors made during the booking process.
17.7. The travel agency is not responsible for errors in the reservation that are attributable to the traveler or that are caused by unavoidable and exceptional circumstances.
18.1 In case of difficulties of the Traveler, or when for reasons not attributable to him and he cannot finish the organized trip, the travel and tour agency will provide the following assistance:
- a) Provision of adequate information about health services, local authorities and consular assistance;
- b) Assisting the Traveler in conducting long-distance communications and finding alternative travel solutions.
18.2 In the event that the difficulty on which the request for assistance is based was caused by the Traveler deliberately or negligently, the travel and tour agency may charge a fee in the amount of the costs it incurred as a result of providing such assistance.
18.3 If, due to unavoidable and exceptional circumstances, the Traveler cannot return, the organizing travel and tour agency is responsible for securing the necessary accommodation costs, if possible of equivalent category, for a period not exceeding three nights per Traveler. The retail travel agency is jointly and severally liable for the obligation in question, without prejudice to the right of recourse, under the general terms applicable.
18.4 The above limitation of costs does not apply to persons with reduced mobility, nor to persons accompanying them, to pregnant women and unaccompanied children, nor to persons requiring specific medical care, provided that the travel and tour agency has been notified in writing of such specific needs at least 48 hours before the start of the package.
In case of insolvency of the travel agency, the traveler may resort to the Travel and Tourism Guarantee Fund, and to this end claim the same from the Turismo de Portugal, I.P., as the entity responsible for the respective activation:
Turismo de Portugal, I.P.
Rua Ivone Silva, Lote 6, 1050-124 Lisboa
Tel. +351 211 140 200 / Fax: +351 211 140 830
20.1 The liability of the organizing travel agency and the selling travel agency for this program and arising from the obligations undertaken, is guaranteed by civil liability insurance from the Zurich Insurance company, policy number 009193787, in the amount of EUR 75,000.00 and under the terms of the legislation in force.
20.2. The agency also offers the sale of insurance that can be purchased depending on the trip to guarantee assistance situations and cancellation expenses.
The prices mentioned in this program already reflect Value Added Tax at the current rate in effect.
The programs shown on our site are valid until the last return travel date of each of them.
a) The present general conditions may be complemented by any other specific ones, as long as they are duly agreed upon by the parties;
b) The prices of programs that are based on the average dollar exchange rate may, by any relevant derivation of this currency, be revised under the terms of the (price change) clause.
c) Due to the constant changes in the price of fuel, on the prices practiced there may be changes in the fuel supplement inserted in the price under the terms of the clause (price change).
d) The hotel and cruise categories shown in this brochure follow the quality standards of the host country. These may be changed for similar ones when for reasons beyond the agency’s control it is not possible to maintain or confirm the existing reservation, and the agency is obliged to inform the client as soon as it becomes aware of this.
ARRIVAL OR DEPARTURE TIME
The departure and arrival times are indicated in the local time of the respective country and according to the schedules of the respective airlines on the date this program is printed, and may therefore be subject to change.
HOTELS / APARTMENTS
- a) Apartments: In case the accommodation is contracted on an apartment basis it is the responsibility of the Traveler to inform the number of people that will occupy the accommodation. In the case of more people than booked, or the occupancy limit for the unit, the apartments may refuse entry.
- b) Hotels: The price shown is per person and are based on double occupancy. Not all hotels have triple rooms, and usually an extra bed is added, which may not be of equal quality. In rooms equipped with twin or double beds, the triple may consist of only those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Unless otherwise stated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7pm the first meal service will be breakfast the next day, on the last day and unless late check-out is possible, the last hotel service will be breakfast.
ENTRY AND EXIT TIMES
The clock-in and clock-out times on the first and last day will be set according to the first and last service.
As a rule, with no obligation, rooms can be used as of 2:00 PM on the day of arrival and must be vacated by 12:00 AM on the day of departure.
Apartments are usually checked in around 5 pm on the day of arrival and should be vacated by 10 am on the day of departure.
SPECIAL CONDITIONS FOR CHILDREN
Given the diversity of conditions applied to children (destination and provider) it is recommended to always question the special conditions that may apply to the trip in question.
The Agency intermediates the sale of insurance that can be purchased depending on the trip to guarantee assistance situations and cancellation expenses.
CUSTOMER DATA PROTECTION LAW
The customer has provided the agency with all the necessary data and documents for the preparation of the booking in question.
CUSTOMER DATA PROTECTION LAW
The customer has provided the agency with all the necessary data and documents for the preparation of the booking in question.
Alternative Resolution of Consumer Disputes
In case of dispute, the consumer can appeal to an Alternative Dispute Resolution Entity:
Lisbon Consumer Conflict Arbitration Center
Rua dos Douradores, 116, 2º – 1100-207 Lisboa
Phone: +351 218 807 030 / Fax: +351 218 807 038
More information at Consumer Portal www.consumidor.pt. These conditions regulate the use of the website http://www.viagenstriskelion.com/, brand of the agency Triskelion Expeditions, (hereafter the agency) which offers Internet users. Its use implies that the user fully accepts the general conditions of the commitment to act in accordance with the law.
22 Álvaro Galrão street
2560-305 Torres Vedras
Tax Identification n.º 517573792
RNAVT n.º 11086